Legal

Terms of Service & Refund Policy

Effective October 2, 2026

These Terms apply when you use lopezdigitalstudio.com or buy services from Lopez Digital Studio (“we,” “us”), a New Mexico sole proprietorship. By placing an order or checking out, you (“you,” “the client”) agree to these Terms.

1. Our services

We offer website design and builds, copywriting, monthly website maintenance plans, and custom projects, as described on our pricing page. Each package includes the features listed for it at the time of purchase. Work outside that scope can be quoted separately.

2. Prices and payment

Prices are in U.S. dollars. Website builds and custom projects are paid in full at checkout unless we agree otherwise in writing.
Payments are processed securely by Stripe. You'll receive an email receipt.
Any taxes that apply to your purchase are your responsibility. If we're required to charge tax, it will be shown before you pay or added to your invoice.

3. How projects work

After you pay, we'll contact you to schedule your project and gather what we need.
You agree to provide content (text, images, logos), feedback, and any account access we need in a reasonable time. Timelines depend on getting these from you.
Revisions: website builds include unlimited reasonable revisions to the agreed design and content until you approve the site. New pages, features, or changes in direction beyond the original scope may be quoted separately.
If you stop responding for 60 days, we may treat the project as complete or paused, and you can restart it later.

4. Refund policy

Website builds: you can cancel for a full refund any time before we start work on your project. Once work has started, build payments are non-refundable.
Custom project payments: follow the refund terms in your quote. If your quote doesn't say, the website-build terms above apply.
Maintenance plans: you can cancel anytime (see below). Monthly payments already charged are non-refundable, and we don't give partial-month refunds.

To request a refund, call (575) 288-0489 or use our contact form. Approved refunds go back to your original payment method and usually appear in 5–10 business days. Please contact us before filing a dispute with your bank so we can make it right.

5. Maintenance plans and cancellation

Maintenance plans are subscriptions that renew automatically every month at the price shown when you signed up, until you cancel. Your card is charged on the same day each month.
Cancel anytime online in our customer portal. Enter your email, and you'll get a one-time code. Cancellation takes effect at the end of your current billing month, and you keep your plan until then. You can also cancel by calling us.
Each plan covers the updates listed for it on our pricing page. Large requests beyond that may be quoted separately.
If we ever change a plan's price, we'll tell you in advance, and you can cancel before the new price applies.
If a payment fails, Stripe will email you to update your card. We may pause maintenance work until payment is made.

6. Ownership and your content

Once you've paid in full, you own your website, including the final design, code, and copy we create for you.
Some parts of a site may come from third parties (for example fonts, stock photos, plugins, hosting, or domain names). They're covered by their own licenses and terms, and any fees for them are your responsibility unless your package says otherwise.
You confirm you have the right to use any content you send us, and that it doesn't infringe anyone else's rights.
We may show your finished site in our portfolio and marketing. Tell us in writing if you'd prefer we didn't.

7. Hosting and third-party services

Your website may rely on services we don't control, such as hosting providers, domain registrars, and payment processors. We're not responsible for their outages, price changes, or policies, but we'll help where we reasonably can.

8. Warranties and limitation of liability

We do our work carefully and professionally. Except as stated in these Terms, our services are provided “as is,” without other warranties, and we can't guarantee specific business results such as sales or search rankings. To the extent allowed by law, our total liability for any claim relating to our services is limited to the amount you paid us for the service involved, and we're not liable for indirect or consequential damages such as lost profits.

9. Changes and governing law

We may update these Terms from time to time. The version in effect when you buy applies to that purchase. These Terms are governed by the laws of the State of New Mexico, USA.

10. Contact us

Lopez Digital Studio
New Mexico, USA
Phone: (575) 288-0489
Or use our contact form.